Email Us

Everyone is welcome to send an email message to the guys on the show.

Our contribution to WBAI fund-raising includes a Gold Card Tech Support membership that entitles you to send us your questions and problems for a year. Gold Card users should send their email requests to the email address they get with the Gold Card. Also, please include the phrase "Gold Card" and your membership number on the subject line. Typically, we respond to Gold Card emails the same day they are sent. At the worst, we will respond the next day. In addition to email, Gold Card members can call us on the phone. After all, if your computer is not working...

We also take email questions from anyone and everyone, but these are only answered as time permits. To be assured of priority handling of your tech support questions, subscribe to WBAI-FM as a Gold Card member.

Due to an overwhelming number of emails requesting tech support, we have been forced to limit email support to one question per listener each week. Only GoldCard TechSupport members of WBAI will be entitled to more than this limit. To become a GoldCard Tech Support Member of WBAI-FM and receive priority response to your Tech Support inquiries, go here. Thank you for your support and understanding.

Only Gold Card members are entitled to call us on the phone.

We no longer send out physical Gold Cards in order to save money. When your subscription is processed, you will receive your Bonus Disk and a letter with your GoldCard Membership number in the mail. Goldcard memberships are available at any time on the "premiums" page at wbai.org (look for the link to our show).

If you send us an email message and don't hear back, it is almost never because we didn't respond. Email delivery has never been perfect but the increased use of assorted anti-spam software makes email delivery even less reliable. Spam filtering software may throw out the baby with the bathwater (so to speak). Especially if you use whitelist/blacklist anti-spam software, our reply may get blocked because its "From" email address is likely to be one you have never seen before.

If you use a challenge/response system to cut down on spam, you probably won't see a response from us.

Since the volume of mail we handle is so large, we don't respond to email "challenges". Whitelisting does not fully solve the problem because often an answer comes from our personal email addresses, not from the show's official email address.

Many ISPs provide SPAM filtering which may block legitimate mail, such as ours. Some filters, such as SpamAssassin can discard suspected SPAM without notifying you unless you reconfigure them. AOL users should be aware that AOL routinely deletes email messages they consider spam and neither the sender nor the recipient is notified. For more on this see the email section of Michael's AOL gripes.